Vice President of Technology, Teradata

Martin Willcox has over 25-years of experience in the IT industry and has twice been listed in dataIQ’s “Big Data 100” as one of the most influential people in data-driven business in the United Kingdom.

In his current role, Martin leads a Europe-wide Teradata technology team that engages with senior stakeholders across a range of industry verticals to discuss data and analytic strategy and execution and that architects and designs end-to-end solutions.

Principal, H&D Advisory

Clive has been transforming data insights into real strategic and financial growth opportunities for major businesses for over 40 years and across 30 countries. In fact, he is responsible for creating the first-ever geodemographic system, ACORN, in the 1980s. Today, he is widely acknowledged as the pioneer of modern customer analytics – famously coining the phrase ‘Data is the new oil’.

Clive co-founded dunnhumby where he and his partner, Edwina Dunn, revolutionised the Grocery and FMCG industry through the introduction of Tesco Clubcard, the first mass targeted customer loyalty and reward programme. Among other roles, he is now the Chief Data Scientist at Starcount and sits on the EMEA Advisory Board for Teradata.

Clive has an honorary Doctorate of Engineering from the University of Sheffield and an Honorary Doctorate from Kingston University. In 2012, he became a founding Patron of the Market Research Society and in 2014, he was made a Companion of Honour at the Operational Research Society. Clive was awarded an honorary Fellowships from the Institute of Mathematics and its Applications and the Institute for Direct and Digital Marketing.

For many years, he was a visiting professor at Northwestern University in Evanston, IL and is currently a regular speaker on a number of leading MBA programmes. He leads a retail business workshop programme with Richard Cuthbertson, head of research at the Oxford Institute of Retail Management at Saïd Business School, University of Oxford and is an adviser for LetterOne private equity firm.

He co-authored the book Scoring Points: How Tesco Continues to Win Customer Loyalty which is now on its 2nd edition.

In 2019, Clive was awarded an OBE for services to Data and Business.

Director, The Henley Centre for Customer Management

Moira Clark is Professor of Strategic Marketing at Henley Business School and Founder and Director of The Henley Centre for Customer Management. This research centre develops joint research initiatives between Henley and a consortium of organisations who want to further their knowledge and understanding of leading-edge best practice in customer management.

Moira is a leading expert in Strategic Customer Management; her main areas of research and consulting are in Customer Management, Customer Centricity, Customer Experience and the drivers of Customer Retention and Service Excellence. She has worked extensively in the area of culture and climate, its impact on retention and loyalty, and the critical linkages between employee behaviour and customer retention.

She has researched and published widely on Customer Management, Relationship Marketing, Customer Experience and Service Excellence. Publications include for example, the Academy of Marketing Science, Journal of Retailing, Journal of Business Research, Psychology and Marketing and International Journal of Management Reviews. She is also co-author of ‘Relationship Marketing for Competitive Advantage, Winning and Keeping Customers and Relationship Marketing: Strategy and Implementation’. Her book ‘Business Success through Service Excellence’ examines the crucial factors needed to achieve and maintain service excellence.

Moira is a sought-after commentator on current marketing and Customer Management issues for national press, radio and TV. She also has extensive marketing consultancy experience with leading international companies, sits on a number of advisory boards and is a frequent keynote speaker at many public and in-company seminars and conferences around the world.

Moira joined Henley Business School from Cranfield School of Management in 2005. Prior to her academic career, Moira was a successful international marketing consultant based in Munich where she was involved with a wide range of industries including service industries, engineering, consumer and industrial goods manufacturers. She has also worked as a Marketing Director for an international health food manufacturer and as a Marketing Manager for the toiletries subsidiary of Dunhill International. She is a graduate in Business Studies, has an MBA from Cranfield and a PhD from Cranfield.

Executive Chair, WhitewaterTx and EMEA Advisory Board Chair, Teradata

Adam is one of the world’s most experienced professional drivers of fundamental transformation through companies employing large workforces (1,000 to 200,000 staff). He has been transforming large complex organisations since the early 1990s. Initially focused on Asia-Pacific he has expanded globally and was awarded the prestigious ATTA Asia Transformation/Turnaround of the Year for 6 consecutive years.

Adam is a former Managing Director of PwC. And while there, he led the People and Change competency within the Consulting Practice of PwC HK/China. He was responsible for establishing the first-ever HR joint venture consulting group between a Western HR company and a Chinese Government Ministry in the early 1990s.

While in China, he was also named as one of the Top Twenty most influential Australians in Asia by Business Review Weekly and delivered papers on subjects ranging from change management, managing rapid growth, turnarounds, culture change, strategic workforce planning to battle corruption.

Adam graduated from Australian National University with majors in Economics and Accounting where he received the Australian Chartered Accountants University Prize.

Today he is the Executive Chair of WhitewaterTx, a renowned business speaker, and chairs the Teradata EMEA Advisory Board.

Senior Partner, McKinsey & Company

Yuval is a leader in McKinsey’s High Tech, Media & Entertainment, Telecommunications and Strategy Practices. He is especially focused on helping companies with growth-led transformations. Now based in London, he previously spent 6 years in Shanghai, helping companies to navigate China’s rapidly changing economic landscape, accelerate growth and improve profitability.

Yuval works closely with consumer, tech, media and advanced industries companies on topics related to corporate and growth strategy, innovation, consumer insights, branding, marketing effectiveness, and route to market. He recently helped a major consumer tech company reposition its brand, simplify and sharpen its product portfolio and improve its go-to-market, resulting in substantial market-share gains. He also worked closely with a fast-moving-consumer-goods company to reprioritize investment across categories, cities, and channels, achieving more than 20 per cent growth while substantially improving profitability.

In China, Yuval also led the Strategy Practice for the Greater China region. He worked with government agencies to leverage consumer insights and private-sector collaboration for economic development, and he led McKinsey’s Insights China consumer-market-intelligence group.

A prolific author, Yuval is a regular contributor to the McKinsey Quarterly, Harvard Business Review online and Linkedin.

Vice President of EMEA Marketing, Teradata

Winfried is the EMEA VP of Marketing for Teradata. He brings a wealth of knowledge and experience across all marketing disciplines, including sales, sales management and lean transformation. Before joining Teradata, Winfried spent 15 years leading various European and global teams in their transition to digital marketing, specifically strengthening skillsets in: messaging, developing thought leadership positioning, e-commerce, and demand generation. Prior to these marketing roles, Winfried worked in sales and sales leadership in key account management and channel sales.

Winfried has an Electrical Engineering degree from the University of Applied Sciences in Hamburg, and an MBA from Technische Hochschule Mittelhessen.

CEO, Bussmann Advisory

Oliver is a globally recognized technology thought leader and driver of large-scale transformation at multinational organizations. The Founder and CEO of Bussmann Advisory AG, he advises enterprises and start-ups looking to stay ahead of the digital disruption curve. He also holds important mandates in industry associations, including as Co-founder of the Swiss Crypto Valley Association, Global Ambassador for UK-based Innovate Finance. He also sits on the Teradata EMEA Advisory Board, as well as being a Board Member of Identity 2020.

From 2013 to 2016, Oliver was Group Chief Information Officer of UBS, where he successfully led a major IT transformation effort, instituted a new group-wide innovation framework and established UBS as a pioneer in the development of blockchain for use in financial services. Prior to joining UBS Bussmann was Global Chief Information Officer at SAP, where he also spearheaded significant technological transformation, and before that CIO for North America & Mexico at Allianz. Previous roles have included executive positions at Deutsche Bank and IBM.

Oliver’s achievements have been widely recognized. He’s been named COO/CTO of the year by Financial News/The Wall Street Journal and European CIO of the Year by INSEAD/CIONET. He’s received the Elite 8 Award, which is given to the most innovative leaders in technology working in capital markets by Wall Street & Technology Magazine, and has twice been included on the Financial News ‘FinTech 40’ list of innovators shaping the future of finance.

CEO, BSI Software

Markus is the CEO of BSI Software – a leading company in the DACH region, which provides solutions across everything from CRM to CX. Over a long career in the computer software industry, Markus has become an expert in Customer Relationship Management, Automation, IT Strategy and Information Security.

Owner, Hamish Taylor Consulting

Hamish has an award winning record of driving innovation and change in a number of very different environments.

He was trained in brand management at Procter and Gamble. After that, he became a management consultant at Price Waterhouse, Head of Brands at British Airways, CEO of Eurostar, and CEO of Sainsburys Bank – and all before he was 40! In each case, he left behind a record of significant growth/turnaround triggered by a willingness to challenge industry/organisation norms and place the customer at the core of all activities.

He has also been dubbed the “master thief” by the Inspired Leaders Network due to his record of “stealing” ideas from one environment to use in another (including Yacht designers for aircraft interiors, Disney to help with airport queuing, and rugby referees for new approaches to risk/compliance).

Hamish launched his speaking and consultancy career. And since then, over 250 organisations in more than 45 different countries have sought his advice and inspiration.

Co-Founder and CEO of ADDO AI

Ayesha is the co-founder and CEO of ADDO AI – one of the world’s leading artificial intelligence companies. Before ADDO AI, she spent over a decade on Wall Street developing large scale trading, risk management and data analytics systems. Ayesha is the author of several books and acts as a strategic advisor on AI, smart cities and FinTech to leading corporations and governments.

Director of Revenue Operations, Teradata

Ian is the Director of Revenue Operations for Teradata in EMEA. He has over 20 years’ experience in the technology sector and has worked in sales leadership roles with companies such as Airbus and BAE Systems. He’s also worked in customer experience analytics with finance and public sector organisations, as well as leading global sales transformations for a large tech companies.